Frequently asked questions

Purchases

I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it?


We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so unfortunately, we are unable to change or cancel orders. Please contact Customer Service (info@modernrevival.com) within 24 hours of your purchase if you have questions about changing or canceling your order.




I just placed an order – will I get a confirmation from you?


Of Course! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for ground shipping, please allow up to eight business days), you will receive a second email that provides the USPS or LSO tracking information for your shipment. Please contact Customer Service (info@modernrevival.com) if you have not received your confirmation emails.




I just placed an order, but I need to change the shipping address. How do I do that?


Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (info@momlifecompany.com) within 24 hours if you need to change your shipping address. We cannot guarantee that a change can be made if we have not been contacted within 24 hours.




I need to use two credit cards on my online order – how do I do that?


At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)




What is your gift return policy?


We do not accept gift returns. You are more than welcome to exchange the gift for a different size/color or another item. Please see our Return/Exchange Policy for instructions on how to request an exchange, if possible.




Can I return or exchange a sale item?


We do not accept returns for sale items. ALL SALES ARE FINAL.




What payment options are available?


We accept all major credit cards (Visa, Mastercard, American Express and Discover).





Shipping

Do you ship internationally?


No, at this time we do not offer international shipping.




Will a signature be required for delivery of my order?


No, a signature is not required. We just ask that you keep an eye out for your purchase.




What if I never received my item?


We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. For more information please check out our Shipping Information page.




Do you ship to Post Office Boxes?


No, we only ship to physical address locations (i.e. residential or commercial addresses).





Customer Service

How do I contact Customer Service?


Please email us at info@modernrevival. If your inquiry is about a purchase please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.