Frequently asked questions
I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it?
We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so unfortunately, we are unable to change or cancel orders. Please contact Customer Service (email@example.com) within 24 hours of your purchase if you have questions about changing or canceling your order.
I just placed an order – will I get a confirmation from you?
Of Course! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for ground shipping, please allow up to eight business days), you will receive a second email that provides the USPS or LSO tracking information for your shipment. Please contact Customer Service (firstname.lastname@example.org) if you have not received your confirmation emails.
I just placed an order, but I need to change the shipping address. How do I do that?
Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (email@example.com) within 24 hours if you need to change your shipping address. We cannot guarantee that a change can be made if we have not been contacted within 24 hours.
I need to use two credit cards on my online order – how do I do that?
At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)
What is your gift return policy?
Can I return or exchange a sale item?
What payment options are available?
Do you ship internationally?
No, at this time we do not offer international shipping.
Will a signature be required for delivery of my order?
No, a signature is not required. We just ask that you keep an eye out for your purchase.